Frequently Asked Questions


What is the current sewer user charge rate?

What is the basis for this charge?

What does the sewer user charge cover?

Will there be an increase in my user charge rates?

Is anyone exempt from this charge?

How often does the WPCA sewer user charge bill come out and when?

Why does the WPCA use the same reading period twice?

Where do I pay my sewer user charge?

Who do I call with questions about my bill?

What should I do if I feel the water usage shown on my sewer user charge bill is wrong?

How do I appeal my sewer user charge bill?

What is the difference between the “billing period” and the “read period”?

Why am I paying for a previous owner’s usage?

Is Stamford the only city required to have a sewer user charge system?

What if I have a well?

Can I deduct the sewer user charge from my income tax?

What is the procedure for doing a property closing?

Can I disconnect from the city sewer?

My online payment did not go through --- why?

How do I get a WPCA lien on my property removed?

How can I save water and reduce my sewer user charge?


What is the current sewer user charge rate?  top
The current user charge rate is $4.88/CCF, effective July 1 2017-June 30 2018.

The user charge rate is reviewed and voted upon annually at the August or September WPCA Board Meeting.  The rate set at the August/September meeting typically applies to the upcoming October and the following April billing periods (unless a mid-year user charge increase is approved by the Board).

Stamford User Charge History (rate/CCF):

        July 1 2017-June 30 2018 $4.88

        July 1 2016-June 30 2017 $4.72

        July 1 2015-June 30 2016 $4.64

        July 1 2014-June 30 2015  $4.55

        July 1 2013-June 30 2014  $4.40

        January 1 2013-June 30 2013  $4.21

        July 1 2012-December 31 2012  $3.89

        July 1 2011-June 30 2012  $3.86

        July 1 2010-June 30 2011  $3.56

        July 1 2009-June 30 2010  $3.46

        July 1 2008-June 30 2009  $3.38

        July 1 2007-June 30 2008  $3.03

        July 1 2006-June 30 2007  $2.96

        July 1 2005-June 30 2006  $2.30

        July 1 2004-June 30 2005  $2.20

        July 1 2003-June 30 2004  $2.06

 

What is the basis for this charge?  top
The sewer user charge is based on your water usage for the six month period of October thru March. The water company provides the Water Pollution Control Authority with actual water usage for all properties in Stamford. The charge is based on the "winter usage" to avoid charging for heavier summer uses such as watering your lawn and garden, washing your car, or filling your pool, which do not impact the treatment system.

 

What does the sewer user charge cover?  top

The sewer user charge pays for all operating and maintenance cost associated with the wastewater treatment facility and the collection system.

 

Will there be an increase in my user charge rates?  top
There may be an increase in the user charge rate for the next year . The Board of Directors of the Stamford Water Pollution Control Authority will vote in August or September on the new rate. Please check this site for an update in September.

 

Is anyone exempt from this charge?  top

All users of the sanitary sewer system, including all residential, commercial, government and nonprofit organizations are charged at the same rate.   Under the user charge system, everyone who discharges wastewater to the sanitary sewer system pays their share of treating that wastewater regardless of their tax status.

 

How often does the WPCA sewer user charge bill come out and when?  top 

The WPCA bills twice per year, in April and in October.

 

Why does the WPCA use the same reading period twice?  top 

Bills are calculated based upon a six month winter period.  The sewer user charge is for use over twelve months, therefore, the six month winter period is billed twice.

 

Where and how do I pay my sewer user charge?  top

  • You may pay your bill on-line using an e-check or credit card (fees will apply); click here for convenient on-line sewer use bill payment!
  • You may pay your bill by mail using a personal check, bank check, or money order (do not send cash). A special post office box is set-up to receive sewer user charge payments by mail.
    • Effective April 1, 2015, mail payments to:
     City of Stamford WPCA
     P.O. Box 8063
     Bridgeport, CT  06601-4063
  • Please write your account number on the check/money order.
  • You may pay your bill in person at the Stamford WPCA Customer Service Office at the Stamford Government Center on the 10th Floor, Mon-Fri 8:30AM-3:30PM
  • All sewer user charges shall be due and payable in full within 30 days of the date of the mailing of the bill to the customer.  Any sewer user charge not paid in full within the aforementioned time period shall be deemed delinquent and shall bear interest at the rate and in the manner prescribed by the Connecticut General Statutes for property taxes.
  • If you believe you have already paid, please contact the SWPCA Billing Dept at 888-263-5047.

 

Who do I call with questions about my bill?  top  

Call our SWPCA Billing Dept at 1-888-263-5047 if:

  • Your name, address, or other information is incorrect
  • You receive a sewer user charge bill for property you no longer own (Please give the new owner’s name if you know it.)
  • You received a sewer user charge bill but you have a septic system and no ability to connect to the sanitary sewer

If you have any other questions, contact Customer Service at 203-977-5832 or email StamfordWPCA@StamfordCT.gov

 

What should I do if I feel the water usage shown on my sewer user charge bill is wrong?  top 

If you feel your water usage is wrong, contact the Aquarion Water Company at 800-732-9678.

For other questions about your bill, call the SWPCA Billing Dept at 1-888-263-5047 or SWPCA Customer Service at 203-977-5832.

 

How do I appeal my sewer user charge bill?  top 

You must file an appeal form by May 20 for an appeal of the April bill or by November 20 for an appeal of the October bill.  Appeals will be heard in June and December.  The WPCA will contact the homeowner with a scheduled appointment date and time.

 

What is the difference between the “billing period” and the “read period”?  top 

The billing period refers to the interval of time you are being billed for.  The read period is the interval of time that provides the water consumption used in the bill calculation.

 

Why am I paying for a previous owner’s usage?  top 

The bill follows the property, not the homeowner.  The bills are created based upon the winter period usage for the dwelling, not the homeowner.

 

Is Stamford the only city required to have a sewer user charge system?  top  

No, almost every town/city in Connecticut has a user charge system, and is the most common charging system nationally.

 

What if I have a well?  top 

The sewer user charge for well customers is based on the average Stamford residential water usage.  Well customers can install a water meter at their own expense if they wish to be billed for their actual usage.

 

Can I deduct the sewer user charge from my income tax?  top 

No. Since the sewer user charge is a utility bill and not a tax, it is not deductible.

 

What is the procedure for doing a property closing?  top 

Homeowners: your attorney should obtain a pro-rated balance.

Attorneys: contact the SWPCA Billing Dept at 1-888-263-5047 or email StamfordWPCA@stamfordct.gov to obtain a pro-rated amount to be paid at the closing.

 

Can I disconnect from the city sewer?  top  

No.

 

My online payment did not go through --- why?  top  

Please check to make sure that the correct sewer user account number is being used.  If an incorrect account number is being used in an online payment system, the possibility of a misapplied payment or lost payment exists.

                          

How do I get a WPCA lien on my property removed?  top  

If there is a balance due on the account, all you need to do is pay the balance in full.  Once the account is paid in full, the SWPCA Billing Dept (contact number: 1-888-263-5047) sends notification and the appropriate paperwork to the Town Clerk’s Office to release the lien.

If the account is already paid in full, contact the Customer Services Specialist at 203-977-5832 or email StamfordWPCA@stamfordct.gov .

 

How can I save water and reduce my sewer user charge?  top 

Repair dripping faucets
Repair leaking toilets – leaks can be detected by using dye tablets
Do not let the water run while brushing your teeth or washing dishes
Take showers instead of baths
Wash only full loads of laundry or dishes